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help@ponchooutdoors.comFAQ
Returns & Exchanges
Lifetime Guarantee/Return Policy
We want you to be 100% satisfied with your purchase. We will gladly issue a refund for up to six months after the original date of purchase. You are welcome to return your shirt for an exchange with no time limit to do so for the lifetime of the shirt. A return made after the 6 month cut off date will be issued in the form of a Poncho E-gift card.
Just hang on to the order # and you can process the exchange in our returns portal located at the bottom of our homepage.
How do I return/exchange my gear?
Visit our portal HERE: https://returns.ponchooutdoors.com/#/ to get a return or exchange started and print out a free return shipping label or receive a QR code.
You will need your order number and shipping zip code, please email us at HELP@PonchoOutdoors.com if you need help locating that information. Please include the original purchaser's name and the name of your shirt.
I received a Poncho shirt as a gift, but i would like to exchange it..
No problem! You are welcome to exchange your shirt or return it for store credit. For a Gift exchange, please visit this link HERE: https://returns.ponchooutdoors.com/#/gift You will need the original order number and shipping zip code.
If you need help locating that information, please email us at Help@PonchoOutdoors.com with the purchaser’s name and the shirt you would like to return. Don’t worry, you can process a gift exchange without the gift giver knowing!
I requested a return for a refund through the website...now what?
Once you process your return or exchange, you will be prompted to print a return shipping label or offered a QR code for USPS.
Refunds will be process when the order is received by our Returns Team. Please allow 7-14 days for the Returns team to process your refund.
I requested an exchange through the website...now what?
Exchange orders are created when USPS scans in the return label for the shirt you are sending back. If you have placed an additional order with your exchange, that will also ship when your return is shipped back to us.
I have returns/exchanges from multiple orders.. can I ship them back in the same box?
It is important that returns requested through our website are shipped back with the corresponding return label for that order.
Combining returns from multiple orders into one package will result in delays in your exchanges or refund, and could be returned to you by USPS for postage due.
I need to return or exchange a shirt purchased at one of Poncho's retail partners...how do I proceed?
If you purchased from a retailer that carries Poncho and your shirt has an issue or you would like to exchange it for a new size, you would need to return it to the original point of purchase and abide by the shop's individual return/exchange policy.
In turn, we only accept returns/exchanges from Customers who purchase from our website. You would need an order # and shipping zip code to start an exchange through our websites portal.
Orders & Shipping
What are the shipping costs?
We offer free standard shipping (4-8 Business Days) on all orders.
USPS 1-4 Day Priority and Express shipping via FedEx are available for an additional charge.
Fed Ex can only deliver to a physical address, please do not request expedited shipping for addresses with a PO Box. This will result in a delay or returned shipment.
We currently only ship to Canada for a shipping fee of $25 US dollars & local GST may apply.
What is the status of my order?
You will receive an email with your tracking information, once your order is on the way to you. If you have any questions or issue in receiving your order, feel free to email us at help@Ponchooutdoors.com and we will everything we can to assist you. If the shirt you ordered is a "pre-order" then it will ship to you by the date noted on the website and your order confirmation email.
Can I change my order?
Shoot us an email at help@ponchooutdoors.com as soon as possible, and we will do our best to accommodate any changes.
If we are not able to make the change in time, you are always welcome to visit our returns/change to print a free return shipping label. Once you receive an email with your tracking information, it is generally too late to change the order.
If I order a Pre-sale Item with a non-presale item, will I have to wait to get both?
No, you won't have to wait. Non-presale items will ship right away. Pre-sale items will ship on the date noted.
Shipping times for Expedited FedEx
FED EX Expedited 2 Day and Overnight options travel only on business days.
There are no weekend delivery options for FedEx Expedited.
For example: If your order is placed on Friday by 2pm CT with Overnight shipping, it will be delivered Monday. If it placed on Friday by 2pm CT with 2 Day shipping, it will be delivered Tuesday.
Any orders placed after 2pm CT will ship the next business day.
If you have questions on delivery times for your specific order, please email HELP@PonchoOutdoors.com for assistance.
Do you ship Internationally?
We currently only ship to Canada and the US.
Military & First Responder Discount
We now offer a Military and First Responder discounts through GOV X. You will need to log into Gov X through the link in our checkout. Once you receive the discount code, apply to your order to checkout. Please confirm the discount is applied, we are not able to add it later or refund you once it is processed.
Products & Fit
Should I iron or dry clean my Poncho shirt?
Ironing is not necessary. The shirt looks great right out of the dryer or after hanging to dry. You may iron the shirt if you choose, but only on low heat! Any wrinkles from the washer will fall out within a few minutes of wear.
We do no recommend Dry Cleaning! It will melt the collar snaps and can cause the magnets to become ineffective. Best practice is gentle wash in cold and hang to dry.
Should I choose regular or slim fit?
Regular Fit -
Cut in a relaxed fit with more room through the body of the shirt.
Works best for guys with a larger chest and/or mid-section.
Slim Fit -
Works best for leaner builds.
Trimmer around the chest, waist and arms.
Shirt stretch still allows for full range of motion. There is a size/fit guide located on each shirts page to assist you.
How do I launder my Poncho shirts?
Wash in cold water, gentle cycle and tumble dry on low heat. You can also hang dry. The shirt is extremely fast drying and will dry on its own.
We do not recommend Dry Cleaning as it can cause damage to your shirt.
Ironing is not necessary. (Woohoo!) The shirt looks great right out of the dryer or after hanging to dry. Any wrinkles from the washer will fall out within a few minutes of wear. Use a low heat iron if needed.
Custom Logo & Embroidery
Poncho does not offer any kind of embroidery or customization service at this time. We are happy to ship to the embroiderer of your choice!
Gift Cards
Poncho E-Gift Card
Poncho E-Gift Cards are available in denominations of $50, $75, $100, $150, $200 and $500 -they never expire!
Simply purchase the amount you would like and the gift card will be emailed to you. You can then print it out or forward the email on to the recipient. So easy and you win the “Best Gift Giver” Award!
Can I return a gift card?
Our gift cards are non-refundable, but they are transferable. Simply forward on to another recipient.
Company
About us
Poncho is an outdoor apparel brand based in Austin, TX. We build functional clothing that has everything you need, and none of the stuff you don't.
