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drop us a line at help@ponchooutdoors.com

FAQ

Products & Fit

Should I choose regular or slim fit?
Slim fit works best for leaner builds. It is trimmer around the chest, waist and arms. To allow plenty of room for movement, our Slim Fit is cut with slightly more room than some slim fit dress shirts you may be familiar with, but it is much trimmer than other baggy fishing shirts.

Regular fit works best for guys with a larger mid-section. This is a relaxed fit with more room in the chest, mid section and arms.

Choose the slim fit if you prefer a shirt that will fit closer to the body. Choose regular fit if you want more room around the chest and midsection and more airflow between your body and the shirt.
How should I wash my shirt?
Wash in cold water and tumble dry on low heat. You can also hang dry. The shirt is extremely fast drying and will dry on its own.
Can I iron the shirt?
Ironing is not necessary. The shirt looks great right out of the dryer or after hanging to dry. You may iron the shirt if you choose, but only on low heat.

Orders & Shipping

What are the shipping costs?
We offer free standard shipping (4-8 Business Days) on all orders. Express shipping options are available and prices are based on shipping location. Add items to your cart and enter your address to calculate express shipping charges.
What is the status of my order?
Once your order has shipped, you will receive a shipping notification via email, which will include your tracking information. You may use this tracking information to track the status of your shipment. If you have an issue, feel free to email us at help@ponchooutdoors.com and we will do everything we can to fix the issue.
Can I change my order?
Shoot us an email at help@ponchooutdoors.com as soon as possible, and we will do our best to accommodate any changes. Our products all come with free returns within 90 days, so if you don't love what you ordered, shoot it back and we will credit you for the purchase.
If I order a Pre-sale Item with a non-presale item, will I have to wait to get both?
No, you won't have to wait. Non-presale items will ship right away. Pre-sale items will ship on the date noted.

Gift Cards

Do the gift cards expire?
Nope. They last forever.
Can I return a gift card?
Our gift cards are non-refundable, but they are transferrable. If for some reason you don’t love your new Poncho gear after 90 days, you may return it and we will give you a full refund on the gift card - no questions asked.
Can I choose my gift card denomination?
Right now we offer gift cards in the denomination of $65 - which is equal to the price of one shirt. You may increase the quantity to gift more than one shirt.

Returns & Exchanges

What is your return policy?
Returns and exchanges, including return shipping, are free for 90 days.
How do I return my gear?
A return slip with free shipping is included in your shipment. Just smack the label on the box and send it back. If you misplaced the return label, you can print a new, free, shipping label at www.ponchooutdoors.com/pages/returns

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