We will gladly issue a refund for up to six months after the original date of purchase. You are welcome to return your shirt for an exchange with no time limit to do so for the lifetime of the shirt. A return made after the 6 month cut off date will be issued in the form of a Poncho E-gift card.
Just hang on to the order # and you can process the exchange in our returns portal located at the bottom of our homepage.
What is the Lifetime Guarantee?
Here at Poncho, we want you to be 100% satisfied with your purchase. You are welcome to return or exchange your shirt at any time and as many times as needed, no questions asked. That’s right! There is no expiration date and no approval needed!
Refunds can only be process for 6 months after the purchase date. After that you can choose a refund to an E-Gift Card. The option to exchange never expires. Simply click the "returns/exchanges" link at the bottom of the Homepage to start the process and print a free return label.
How do I return/exchange my gear?
Visit our portal HERE: https://returns.ponchooutdoors.com/#/ to get a return or exchange started and print out a free return shipping label or receive a QR code.
You will need your order number and shipping zip code, please email us at HELP@PonchoOutdoors.com if you need help locating that information. Please include the original purchaser's name and the name of your shirt.
Returns or Exchanges from Canada cannot be processed through our website and return postage will need to be paid by the Customer. Please reach out to Customer Service for additional instructions and the return address.
I received a Poncho shirt as a gift, but i would like to exchange it..
No problem! You are welcome to exchange your shirt or return it for store credit. For a Gift exchange, please visit this link HERE: https://returns.ponchooutdoors.com/#/gift You will need the original order number and shipping zip code.
If you need help locating that information, please email us at Help@PonchoOutdoors.com with the purchaser’s name and the shirt you would like to return. Don’t worry, you can process a gift exchange without the gift giver knowing!
I requested a return for a refund through the website...now what?
Once you process your return or exchange, you will be prompted to print a return shipping label or offered a QR code for USPS.
Refunds will be process when the order is received by our Returns Team. Please allow 7-14 days for the Returns team to process your refund.
I requested an exchange through the website...now what?
Exchange orders are created when USPS scans in the return label for the shirt you are sending back. If you have placed an additional order with your exchange, that will also ship when your return is shipped back to us.