We want you to be 100% satisfied with your purchase. If you need to return or exchange gear for any reason, please visit the returns and exchanges portal below.
Returns & Exchanges
Returns & Exchanges FAQs
We want you to be 100% satisfied with your purchase. For returns, we issue refunds for up to six months after original purchase date and issue a Poncho E-gift card for a return processed after 6 months. For exchanges, there is no time limit.
If you wish to return OR exchange your item, you can do so HERE.
Visit our portal HERE to get a return or exchange started and to print out a free return shipping label or receive a QR code.
What you'll need: order number and shipping zip code.
Please email us at help@ponchooutdoors.com if you need help locating that information. Please include the original purchaser's name and the name of your shirt.
You will need your order number and shipping zip code to begin a return/exchange HERE.
Email us at help@ponchooutdoors.com if you need help locating that information. Please include the original purchaser's name and the name of your shirt.
All free gifts with purchase are final sale and cannot be returned/exchanged.
No problem! You are welcome to exchange your shirt or return it for store credit. You can process a gift exchange without the gift giver knowing!
For a Gift exchange, please visit this link HERE. You will need the original order number and shipping zip code.
If you need help locating that information, please email us at help@ponchooutdoors.com with the purchaser’s name and the shirt you would like to return.
Once you process your return or exchange, you will be prompted to print a return shipping label or offered a QR code for USPS.
Refunds will be process when the order is received by our Returns Team. Please allow up to 14 days for the Returns team to process your refund.
Exchange orders are released when USPS scans in the return label for the shirt you are sending back. For returns over $500 exchange orders are released once the return is processed by our team.
If you have placed an additional order with your exchange, that will also ship when your return is shipped back to us. Exchange orders will typically ship within 1-3 business days of receiving your order confirmation and you will receive an email with tracking when it is on the way to you.
It is important that returns requested through our website are shipped back with the corresponding return label for that order.
Combining returns from multiple orders into one package will result in delays in your exchanges or refund and could be returned to you by USPS for postage due. If multiple orders were returned in one package, your exchange will ship after our Returns Team manually processes the return.
We only accept returns/exchanges from online purchases through the Poncho website.
If you purchased from a retailer that carries Poncho and your shirt has an issue or you would like to exchange it for a new size, you need to return it to the original point of purchase and abide by the shop's individual return/exchange policy.
