Shipping policy

Order Processing & Fulfillment

All orders are processed and shipped from our warehouse in Austin, TX.

We typically process orders within 1-2 business days. Orders are not processed or shipped on weekends or holidays, and orders placed on Friday may begin processing the following Monday.

All estimated delivery times are calculated after the order has been processed and shipped.

Order Tracking

A shipping confirmation email containing your tracking number will be sent immediately after your order has been processed at our warehouse and is ready to ship. After your package leaves our warehouse, you will receive updates from the carrier.

Lost or Damaged Packages

If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact us immediately at help@ponchooutdoors.com.

We handle each incident on a case-by-case basis and, depending on the circumstances, you may be eligible for a replacement product or a store credit for the cost of your order. We may require confirmation from the carrier before issuing a resolution.